Issue ID | 1632427 |
Internal NHTSA # | 11297175 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2019 |
File date | 29/12/19 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | While driving about 70mph on the highway, car in motion, going straight, not turning, i hear a loud pop. The sound was similar to a gun shot. In fact, it was so loud it startled me, causing me to swerve to the left, almost hitting the car in the lane to the left of me. I frantically looked around the oustside of my car, and noticed the sound of wind above my head was loud and then saw broken glass all over the passenger seat. The sunroof had broke, and i know for sure it was no rock or outside cause. It was still daytime, and i never saw anything fly at me. There was not an overpass or bridge to drive under for about 8 miles. So, i know nothing had dropped onto and threw the window. Curious about this, i look up online 'defective broken sunroof vw jetta 19' and find multiple stories of people having similar experiences. I guess this is happening more often with a lot of makes and models of cars, because the sunroof is a common feature put in cars nowadays and they are larger in size. Also, i found out vw is in court now for older models of their cars having defective sunroof, and they know they were poorly designed but still put them in and sold them with no disclosure to thw customer of the poor quality sunroof. This happened 12/29/19, and as of now the dealership wont fix it. Vw wont fix and claim that their engineers are saying the window broke from the outside, like from a rock. These engineers are concluding this by looking at pictures. They are not investigating my car in person but by pictures sent to them. If one looks at the sunroof of my car in person you can see that the glass has broken up and out ward towards the sky not downward towards the seats, which is what a rock would do. They want me to call my insurance and have them deal with it. This is frustrating and not right of vw. I almost wrecked, so this surely could cause a death or someone getting hurt |
Vehicle Mileage at Failure | 17500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CLINTON, UT |
VIN pattern | 3VWC57BUXKMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |