Issue ID | 632011 |
Internal NHTSA # | 10192334 |
Manufacurer | VOLKSWAGEN OF AMERICA, INC |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 1998 |
File date | 05/02/05 |
Component | STEERING:LINKAGES:TIE ROD ASSEMBLY |
Product type code | VEHICLE |
Description of the problem | Steering: control arms. The vehicle was purchased used with approx 34k miles. Service has been maintained by owner and/or independent repair. At approximately 50k owner was notified by independent repair service that both upper control arms needed to be replaced. Owner chose not to do the repair at that time. During 2005 owner received a letter from volkswagen about a recall on the affected part(s). Two local volkswagen dealerships acknowledged the part was defective but denied to do the work under the recall notification. Both gave justification that because the owner could not document service checks at the recommended factory intervals the volkswagen company would not pay for parts or service. Owner called the volkswagen company directly and a customer service representative verified the policy. Owner has since replaced one control art, however the other side also needs repair. |
Vehicle Mileage at Failure | 45000 |
Number of Occurences | 2 |
Source of the issue | NHTSA WEB SITE |
City and State | SCARBOROUGH, ME |
VIN pattern | WVWMA63B0WEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 27/09/02 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | AUTO |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | CLAIR SACO VOLKSWAGON |
Dealer's telephone number | 2072832900 |
Dealer's city | SACO |
Dealer's state code | ME |
Dealer's ZIP code | 04072 |