Issue ID | 1499689 |
Internal NHTSA # | 11130975 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 2013 |
File date | 06/08/18 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2013 volkswagen passat. The contact received notification of nhtsa campaign number: 16v078000 (air bags). The vehicle was taken to prestige volkswagen of stamford (42 w broad st, stamford, ct 06902, (203) 327-2500) where it was kept for a month while they waited for the part. The vehicle was repaired, but the air bag sensor illuminated afterwards. The vehicle was taken back to the dealer to have the sensor repaired, but it illuminated again. The contact was informed that she could not get another loaner vehicle for another four weeks. The vehicle was taken back to the dealer for repairs and the contact was charged over $536 for the labor for the final repairs. The manufacturer had a regional case manager call the contact and advised her to pay the dealer before they could work on her case. The regional case manager stated that she could not assist until the contact retrieved her vehicle from the dealer. The contact had not decided on what course of action to take. The failure mileage was 77,128. |
Vehicle Mileage at Failure | 77128 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | BRONX, NY |
VIN pattern | 1VWBP7A34DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |