Issue ID | 1612814 |
Internal NHTSA # | 11270626 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 2013 |
File date | 23/10/19 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | I took my vehicle in to vw of chattanooga in august to get the airbag recall taken care of and now my surprise my "clock spring" is now not working. I called vw of chattanooga and described that the controls on the steering wheel was not working, there is a clicking sound when turning the wheel and discussed my safety concerns. I mentioned to vw of chattanooga that i was concerned that the airbag will just blow up and he said it just will not deploy in the event of an emergency. So i'm like now what do i do, i have a vehicle i cannot drive and the last ones to mess with it was them! They asked if the airbag light came on why didn't i bring back in? I said because i have been on military orders for awhile. They also said initially it was covered under warranty and now they are saying it will cost $732 to get it fixed! I called vw care and they just said my car was out of warranty and it maybe a worksman issue but the dealership will have to work with you on that. Not to my surprise but vw of chattanooga chose not to provide any means of solution or customer service. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ROSSVILLE, GA |
VIN pattern | 1VWBP7A32DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
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Dealer's ZIP code |