Issue ID | 1494807 |
Internal NHTSA # | 11124168 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 2013 |
File date | 11/08/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | We took our car in for service on 8/11/18 due to the air bag light coming on and steering wheel functions no longer working. The dealership confirmed the issue with the clockspring and stated that because our car was out of warranty that we would be responsible for repairs. We stated that this seems like an issue with defective equipment since the car is only 5 yrs old as well as a safety issue with the vehicle. We escalated the issue to the corporate customer service. The rep stated again that they would not cover the repairs because the car was past its warranty. We conducted our own research on recalls for this vehicle as there has been others (i. E. Air bag and adblue heater). We located the 2015 recall on the clock spring and discussed this with vw customer service as well. They refused to acknowledge our vehicle as one of the ones affected even though we are experiencing the same issues. We are concerned with this safety issue as we are not able to use the horn, the airbag is inoperable as well. |
Vehicle Mileage at Failure | 122347 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WAKE FOREST, NC |
VIN pattern | 1VWBN7A3XDCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |