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2013 Volkswagen PASSAT Equipment Electrical Navigational System(glob Problems, Complaints and Defects

Issue ID	982079
Internal NHTSA #	10512945
Manufacurer	Volkswagen of America, Inc.
Brand	VOLKSWAGEN
Model	PASSAT
Model Year	2013
File date	24/03/13
Component	EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOB
Product type code	VEHICLE
Description of the problem	I purchased the vw passat in december 2012. I noticed within the first week the slow response of the navigation but i thought maybe because of the cold weather. I live in michigan. When spring came around i still saw the slow response and it was agitating me. I put the car in reverse and back out of my drive way and the camera still doesn't come on till after. At the same time my seat was squeaking. I took it to the dealer and they said the seat is fine and they will ask about the navi unit. At one point the navi restarted while i was driving. I took it back to the dealer and showed them how slow it responds and they got approval to replace it. I also showed them the seat they looked and saw that it was cracked. How can a seat crack? The second navi unit had the same response time. It also restarted while i was driving. I took it to the dealer and they called vw and the technician on the phone told them that the sd card i am using for my music is to large of memory probably that's why its slow. Now i am an engineer and that is just absurd. I called vw and they said i cant talk to a technical expert they will have to call the dealer ship. Have not heard anything and the dealer has not as well. I then moved all my music to the internal hard drive and took it to the dealer and they said will call them and explain to them what is happening. The music is not the problem even with out any music the unit is very lagging. If the navigation unit boot up is slow that is fine. What is the purpose of the camera if i can back out of my drive way or any parking spot start to drive then see the camera. Now sometimes it works but most of the time the unit takes close to a minute or so to boot up. Also the new seat they put in is beginning to squeak again.
Vehicle Mileage at Failure
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	DEARBORN, MI
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	30/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
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DoT tire identifier
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KL1CD6CA4LC434859 5NPE24AF1GH365486 LJXCU3BB2RTF51192 WBAKB81010CY50104 SALYA2BX4KA201184 KNAGW411BHA476510 NVDHY46YX33810268 1C6SRFFTXMN508415 SALLTAM23XA222375 2C4RC1BG4ER338741 WAUAFCFCXFN010114 NP9LW4291RP025005

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2013 Volkswagen PASSAT Equipment Electrical Navigational System(glob Problems, Complaints and Defects, Recalls and Failures

2013 Volkswagen PASSAT Equipment Electrical Navigational System(glob Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?