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2013 Volkswagen PASSAT Steering Problems, Complaints and Defects

Issue ID	1002450
Internal NHTSA #	10534814
Manufacurer	Volkswagen of America, Inc.
Brand	VOLKSWAGEN
Model	PASSAT
Model Year	2013
File date	07/09/12
Component	STEERING
Product type code	VEHICLE
Description of the problem	Steering: vehicle pulls to an excessive amount potentially leading to injury or death. It does not track straight at all, no matter if it's on the left lane of the road, center crown of the road or in the right lane (no curves. I took the vehicle in to the dealership over 4 times thinking it may be an alignment problem. I was told the second time that it pulls hard to the right as a "safety measure", to lead the car to the right shoulder to get off the road on to the shoulder. Asked the service advisor to show me where vw had disclosed this as a "safety" measure. There was no such documentation. I took it in to another vw dealership in my same city. They did what they said was the 'best they could do without exceeding vw's specifications. This is a dangerous defect and the second dealership admitted to me that vw was having some problems with this issue. Lights/electrical: the low beam light went out on the drivers side of the vehicle. I took it to one of the dealerships in my city. I thought it went out too soon but suspect it was an issue. It turned out to be more then a simple burnt out bulb. The whole light assembly had to be replaced because of what the service advisor told me was indeed a problem vw was having with the electrical connection making continuous contact (like a plug & receptacle). He stated that they had changed the design in the 2014 models because of this defect in the 2013 models. I requested that since it was a known issue, i would like them to retrofit or change out the passenger side light. He stated to me he was not authorized to change the defective unit until it actually fails. This is potentially dangerous as it can happen at night when lights are really needed, and during the day if lights need to be on for safety where it is required on some of the more dangerous roads. Get it in writing what is wrong-no glossing over.
Vehicle Mileage at Failure	150
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	GILBERT, AZ
VIN pattern	1VWBP7A31DCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	30/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	5
Drive train type
Transmission type
Vehicle speed	60
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JN1HGAB13U0006624 JN1HEAB13U0006623 JTMAB7BJ0N4017233 SALAG2D42DA664642 KNDRJDJH0S5302054 7A8DH2W0897101269 KNALN4149F5178005 W0L0AHM757G065113 1FTFW1ET0EFC58791 1HD1LP31XLB413298 WBA1A12020P871054 JN1TANZ51A0015619

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2013 Volkswagen PASSAT Steering Problems, Complaints and Defects, Recalls and Failures

2013 Volkswagen PASSAT Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?