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2013 Volkswagen PASSAT Visibility Wiper Problems, Complaints and Defects

Issue ID	1538008
Internal NHTSA #	11180057
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	PASSAT
Model Year	2013
File date	08/02/19
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	My concern first occurred in november of 2014, where the heater blower motor stopped working causing the window to be covered with moisture and vision obscured. When i brought to vw dealer the blower had started again and i was told they could do nothing as it was now operating as intended. I have since learned that in 2015 tech tip was issued concerning snow or moisture entering the blower compartment was found to be impairing the blower motor. They issued a repair kit designed to secure future snow from entering this area. Fast forward to february 2019, when my blower again stopped working. I had my vehicle towed to my vw dealership for repair, hoping it would be covered under the extended warranty i purchased when i bought this vehicle. I have since learned this is not covered by warranty as it is a design flaw and not a part failure. My dealership suggested installing the tech fix upgrade noted to prevent future failure. This cost estimate was $800. 00. I made a cal to vw customer care to appeal for some remediation for this cost to repair a know defect. I was told that no recall had been made for this condition and my vehicle was out of mileage limits and age. This vehicle has 63000 miles and is six model years of age. My contention is that this was a known problem that had a known tech fix, in 2015, when my first concern should have been addressed. I have learned from my online research that this is not an isolated occurrence, where snow has migrated into the blower box, causing the blower motor to seize or become inoperable. Thank you for any update this may inspire.
Vehicle Mileage at Failure	63000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	BALSAM LAKE, WI
VIN pattern	1VWBH7A32DCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	30/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	30
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WP1ZZZ92ZELA77454 W0LPD6EC4CG006581 YB1E2CUA9PB101140 KMHTC6AE1FU240172 JTMRW3FV60D109873 3C6UD5HL4CG212389 KMHCM41CBBU558300 JM5TCAWY2R0482621 WAUZZZ8GZVN002204 ZFA16000004118909 KMHDH41CBCU480937 KMHFG41H1CA181475

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2013 Volkswagen PASSAT Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2013 Volkswagen PASSAT Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?