Issue ID | 1284352 |
Internal NHTSA # | 10865711 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 2014 |
File date | 11/05/16 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | I received a takata sii driver frontal airbag recall notice indicating the the driver airbag inflator could potentially rupture if the vehicle is involved in a crash which may result in serious injury or death. Vwoa does not have a solution or a replacement part for affected cars. I contacted my local dealership (santa barbara vw) and spoke to the service manager, steve ross about providing a loaner vehicle free of charge until the recall was resolved. The service manager refused to provide me a loaner and told me to call vw customer service. I spoke to eugene (5/18/16) @ vw customer service requesting a complimentary loaner (honda is providing complimentary loaners) and he was not able to assist me. When i asked to provide evidence to support that the recalled takata airbag in my 2014 vw passat was safe eugene at customer care was not able to confirm (asked him repeatedly) that the recalled airbag in my vehicle was safe even after i recited line by line, that the recall letter indicates that the takata airbag represents a safety hazard. I respectfully request that my local dealer provide me with a suitable loaner until this issue is rectified as it represents a clear and present safety hazard. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SANTA BARBARA, CA |
VIN pattern | 1VWBP7A35ECXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
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