Issue ID | 1286989 |
Internal NHTSA # | 10871724 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 2014 |
File date | 02/05/16 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Takata recall. I am in a 3 year vw passat lease, and i currently have 16 months left. I am moving to the us virgin islands and wanted to purchase my vehicle. I called vw credit, they told me i must purchase my vehicle through my dealership. I went to the dealership who notified me of the takata airbag recall (said vw credit knew and should have notified me, but they failed to do so) and they could not purchase my vehicle nor could they help since there was no remedy for the recall. They offered me a new lease with a more expensive car, not one of equal or lesser value. I declined, the vw dealership told me to contact vw credit for resolution. I contacted vw credit who told me there was nothing they could do and i must call vw of america. I spoke with vw of america, explained my predicament and was assigned a case manager. I explained to the case manager that i was moving to the virgin islands and needed a new vehicle since the one i had was recalled and could not take my current leased vehicle to the usvi. They asked if i wanted to buy the vehicle i was leasing, i told them no, as it's unsafe, they said there was nothing they could do. I asked to be relieved of the vehicle, they told me they would not relieve me of my vehicle since i had not driven 36k miles or reached 3 years, there was no proof that the vehicle was unsafe as it is "still under warranty." i received a letter saying that i could go to mediation with the bbb since vw of america did not solve my problem. The bbb told me i was ineligible for their services because it was a recall & different conditions must be met. I am being forced to drive an unsafe vehicle or take a loss of over $4,000. Driving is unsafe, but i cannot afford to end my lease or pay the $4k payoff quote. I have 16 months left and bringing my vehicle to the usvi only puts me in more danger as the climate is humid - see nhtsa info. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MARINA DEL REY, CA |
VIN pattern | 1VWBT7A38ECXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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