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2014 Volkswagen PASSAT Visibility Wiper Problems, Complaints and Defects

Issue ID	1263018
Internal NHTSA #	10837203
Manufacurer	Volkswagen Group of America, Inc.
Brand	VOLKSWAGEN
Model	PASSAT
Model Year	2014
File date	02/12/15
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	Backup camera/navigation/radio system system does not working in a consistent manner (camera works when it wants to-big safety concern, screen goes blank, etc.). Radio/navigation controls are inoperable at random occasions while vehicle is in motion or even at a stop position. Radio screen goes blank even if radio is on and user is unable to control it for up to a few minutes. On 2 occasions, even after turning the entire car on and off multiple times the radio was on but all controls were inoperable and unable to turn off. Eventually the system became operable a few minutes later. Safety issue has been discussed with vw dealer and they stated vw knows about all the owner inquiries into this issue but it has yet to make a recall. My concern is that backup camera does not work as it should and therefore the safety feature that the vehicle came with does not function properly. This causes the driver to go in reverse with only the help of mirrors. If safety equipment does not work properly then it should be replaced. Second, when the system controls malfunction the volume and on/off buttons cannot be used and therefore driver is left focusing on how to fix this issue not on keeping their eyes on the road. As per my discussion both with the dealership service department and the customer service at corporate office, they admitted to the recurring issue for many vw owners but said it had not become a big enough issue or safety concern so there was not recall. My question is if system (backup camera/radio/navigation) is already a documented issue for many owners and does not allow a safety feature to work properly (backup camera) or can cause a distraction for a vehicle operator then why is not a recall. I purchased a brand new vehicle with the expectation that all equipment would work as described.
Vehicle Mileage at Failure	19000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	KATY, TX
VIN pattern	1VWCN7A30ECXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	45
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1J4GW48N14C101969 W0LGX8GG4F1067357 Y6L2104306L025079 1C4PJMBS9FW786467 WF0SXXGCDSAY68967 U5YHB511AAL214235 JTNADADBX0J016951 YS3FB75S046013091 WAUZZZF45KA004874 WDB2020181A276082 Y6L2107005L023000 XLRTEH4300G126111

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2014 Volkswagen PASSAT Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2014 Volkswagen PASSAT Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?