Issue ID | 1493677 |
Internal NHTSA # | 11123243 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 2015 |
File date | 03/08/18 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | I purchased a volkswagen passat diesel and decided to keep it even after the whole diesel scandal. Two months after the second part of the "fix" my check engine light comes on so i decided to take it to the dealership because my warranty was extended through the whole diesel lawsuit. I was told that my high pressure fuel pump failed because of bad diesel. I asked the service center how they determined my bad diesel was tested and they demonstrated a vw approved special tool with a box that had a smiley face and frown face emoji. The repair facility advised me that they could't perform the repairs under warranty because of the poor quality of the diesel. I called volkswagen of america and got the run around. I had to use my vehicle's car insurance to cover the $7400 repair bill. As a ten year veteran volkswagen/audi technician i/we are well aware of the design flaw of this high pressure fuel pump. The pump fails and sends metal fragments throughout the entire fuel system all the way back to the fuel tank. I would be ok replacing a $800 high pressure fuel pump but this design allows the metal from the high pressure fuel pump which is driven by the timing belt to recirculate back into the tank and further contaminate the entire system and not to mention the four fuel injectors at $500 a piece (times four). I called the volkswagen diesel settlement line and explained my frustration and even made the person who answered the phone laugh with the whole smiley face and frown face tester. I am a factory trained technician and even i don't understand the logic behind this, give me percentages and tolerances which i can understand. Unfortunately this will be my last volkswagen i will ever purchase i know this doesn't matter much to vw but i will be definitely spreading the word. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CARY, NC |
VIN pattern | 1VWBV7A31FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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