Issue ID | 1369902 |
Internal NHTSA # | 10971656 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 2015 |
File date | 18/03/16 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | My vehicle had vw cam shaft safety recall 23r1 done and i started have driving issues erratic acceleration, clucking of transmission. The main problem is a 3+ second delay in the transmission when on a slight or more of an incline. If you depress the accelerator the car starts with a jerk, if you add making a turn it sometimes the vehicle spins the wheels and takes off. I have been to the bbb and the arbitrator felt unsafe riding in the vehicle. To replace my vehicle vw wants a $5000 out lay of cash for a problem they know existed (i have the bbb hearing recording where the rep states that the vehicle does not drive the same as it did before the update). I had no issues before the update and now i have an unsafe vehicle. The correct repair should have been a new cam shaft not reducing the torque of the motor and causing problems in some vehicles. I am writing to you because they should have never returned vehicles back to customers knowing they changed the way the vehicle runs. When my vehicle was in for repairs and i drove a 2016 passat and a 2016 jetta they had no issues. When they asked me to drive a vehicle the same as mine 2015 passat limited it drove the same way. Again i don't fell safe in the vehicle and had to rent a vehicle to drive up to new york to attend my fathers funeral. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HENRICO, VA |
VIN pattern | 1VWAT7A36FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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