Issue ID | 1429298 |
Internal NHTSA # | 11052020 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 2015 |
File date | 30/03/17 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Volkswagen passat recall my husband and i bought a 2015 volkswagen passat in january of 2016. It was the newest car we have ever purchased as a young professional couple with two small children. Well at 36,750 miles in march of 2017, the steering wheel began to click and the airbag light came on. I was no longer able to use the horn, the radio or the phone from the steering wheel. I called the dealer where we purchased the car and he said it sounded like a clockspring and that we did have a warranty for 3 years or up to 36,000 miles and since we were so close, we needed to call the volkswagen dealer. I called new motors in erie, pa. I talked to a very nice mechanic that agreed that it sounded like that was indeed the issue. He informed me that volkswagen had recalled that particular part on the 2012-14 models but had yet to recall it on our 2015 model that we had. He also said that although we were very close to the 36,000-mile warranty, it was out of his hands to fix it under warranty and to call corporate to give him the go ahead to do so since it did seem like this is the right call since we were so close to the warranty and it is a consistent problem in these models. My husband and i both talked to volkswagen corporate several times since march of 2017 to only have them treat us poorly and tell us that it isn't their concern. My airbags and horn currently aren't working because of it. I had the erie volkswagen dealer officially diagnose the car issues in june of 2017 and it was in fact a faulty clockspring. Again volkswagen refused to cover the repair cost of over $1000. 00. This part has been recalled on numerous volkswagen models. The car was stationary when it happened. I turned it on one morning to find the horn not working, controllers on the steering wheel and airbag light on. |
Vehicle Mileage at Failure | 36600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | OIL CITY, PA |
VIN pattern | 1VWAT7A38FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |