Issue ID | 1629263 |
Internal NHTSA # | 11290941 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | TIGUAN |
Model Year | 2019 |
File date | 22/07/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Purchased car in july 2019 and the carnet has never functioned properly. After calling customer care and carnet i was told to take it into the dealership. After two separate visits and leaving my car for several days i was told it's a known issue and there's nothing they can do. I have a case open with customer care since august 2019 and follow up every few weeks, as they typically forget to provide me with the promised update every two weeks. Each update is the exact same --- there are no updates at this time and no timeline for a fix. They also will not provide any compensation until the issue is resolved. The carnet app has not worked correctly -- kicks me out regularly, says my car is unlocked when it is locked, unable to send destinations from the app to my car, etc. The buttons in the car also do not work when pressed, which means in an emergency situation it will not work. |
Vehicle Mileage at Failure | 10 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SEATTLE, WA |
VIN pattern | 3VV4B7AX8KMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |